Olive Reviews

I read bad things about Olive’s customer service, but I had a disaster with a returns due to Royal Mail, and the person I spoke with was so kind and understanding. I was really stressing but they put me at ease and made it really easy for me to sort out.
Thank you to whoever I was speaking to!<3

Stopped short of purchasing anything from Olive Clothing due to the lack of any sizing available for larger people. Pretty disappointing for a brand that seems to pride itself on having had 'a journey of discovery not dissimilar to many of our similarly socially conscious customers; starting from a desire to achieve uncompromising ethical standards'. Unfortunately the compromise seems to have been an embarassing lack of inclusivity and a social media campaign that literally only shows people between sizes 8 and 12.

Beautiful clothes even if a little on the expensive side. Love the jumpers.
Be careful with sizing tend to be small fitting. I am a 10 and sone "one size" dresses too small which is a shame.
Would recommend definitely

So pleasantly surprised by the quality of the items I received - well constructed and good cut/materials. I'm from Cheltenham and have known about this brand for years and years but never purchased anything from them. Years ago, the clothing was for very petite women, and I never bought anything, but they seem to be making things for tall girls now.
Great quality, great style, good value

Only few items available to fit those bigger than a size 10 and those that are, are more often than not, also listed as fitting a size 10 which doesn’t inspire much confidence around receiving an item that will fit properly, if at all. Nice designs but so far from being size inclusive... very disappointing. A disappointing approach to body image too- if you’re bigger than a size 10 the clothes are shaped to hide your body. Waste of time looking through all the nice items that aren’t available to most people.

Overall I love the designs from olive, but find the quality disappointing, several things I have purchased have developed holes or just not washed well. I think given the price, I would rather buy from other brands such as Toast, where the quality is so much better with better known environmental credentials.

My daughter ordered a few things from them. It was acknowledged by Olive that she had not received the clothes, but customer services were not interested in helping find them/give a refund/resend them. It was very frustrating that they would not give a telephone number to call. Eventually, after much chasing, they gave a refund for clothes which were then out of stock and sent the rest of the order, but she won't be using them again. She feels very bruised and upset by the experience.

Over the moon! I bought the Jay chunky jumper in orange around April time. I had wanted one of their jumpers for years (specifically an orange one!) but could never afford it; however I had started a new job around that time so thought I’d finally treat myself. As the weather was actually super warm from then until now really, I hadn’t actually worn it. It’d just been in my wardrobe waiting for the Winter months! I put it on for the first time late September and noticed in the evening that the back of the collar was completely coming away from the jumper. It was a huge hole and not something I could’ve done, nor could I easily fix. I emailed Olive to ask if anything could be done, as I was truly devastated that I’d finally been able to buy such a pricey (completely justified, just not what I’m used to!) jumper and it was falling apart. I wasn’t really expecting much as I had bought it so long ago, but they were unbelievably helpful! They offered for me to send it in for repair, or they could offer a full refund if I wasn’t happy to wait (about a month to get it back) or if I wasn’t satisfied with the repair when it had been done. I was more than happy to wait as it’s my favourite jumper. I put a pen mark on the inside label to help identify it if it got lost, but I didn’t need to! Olive were aware of where it was at all times and updated me when I asked. It’s now back with me and the repair seems pretty strong :) worn it twice and no sign of the collar coming off. Fantastic customer service, with quick, helpful and super polite replies, thank you so so much!

Fantastic customer service! I live in Ireland and had an item posted out.- it had a small fault and so the team dealt with it promptly and professionally and certainly went above and beyond!
The product itself is very good quality and I’m delighted with the overall experience with Olive clothing. Massive thank you!!!

I was a regular shopper at the shop in Cheltenham and reluctantly changed to online after the covid closure. However I have to say my experience with the online store is just as good. Its great customer service and I love the designs and quality.

This brand truly deserves more recognition. The quality of their clothing is very nice, a lot of wool blends, linen, and cotton materials in their clothing which I like because they are natural fibres. I do like to stay away from polyester/viscose (because they are cheap quality).
Now the price is pretty high (each pieces is about $200 CAD because of taxes and duties) but I think it is justified by the quality of the fabric as well as their excellent customer service and super fast shipping.
Their clothing is basic which makes it extremely versatile. As well, they have some unique styles. I do love their embroidery series, I have yet to find another brand that makes similar items such as their embroidered dresses and sweatshirts. Most importantly their customer service is amazing. They offered me adequate compensation for a jumper that had a manufacturing defect (it was in a unnoticeable location and was fixed with a few stitches).
Now about the sizing... first of all, I am 5'4 110 lbs usual size is XS/S. I have purchased sweatshirts, dresses, a skirt, and some knits from Olive. The skirt had an elastic waist so it could fit a variety of sizes. The sweatshirts and dresses fit really big but I believe that is the look they are going for. Some knits fit big but some fit just right so it depends on the item. Honestly I purchase from them because I love the way their clothing fits oversized and it's very encouraging to see that their model is the same height as me (and not 5'9 like most clothing models) so I know exactly how the garment will fit on me. On the plus side, one size clothing means I don't have to struggle with picking the right size.
Overall I'm extremely impressed and would purchase again and again. I can see myself wearing the pieces for a long time because they are so versatile, high quality, and even though it's expensive, it's worth the $$$

I was very pleased with my purchase, which included two dresses and a jumper. All were very nicely made and with nice fabric. It feels very good quality and made to last. The one size I have to say works better than I expected but I do think a wider range of sizes would make a big difference. The trousers collection looks so nice but is really only for small people.